Hermance Grey Abstract | Viscose Machine Made Area Rug

Please let us know if you have more questions, we'll be happy to answer them!

Order related questions

Can you gift wrap my order?

We do offer a gift wrapping service for free!

Just please let us know as soon as you place your order so that we can process and pack it correctly!

Do you take custom orders?

We only have around 170 listings up at the moment, but we have 13000 rugs in stock that we can show you.

If you like a style, but aren't sure of what to pick, just send us a message and we'll help you out!

Do you accept wholesale orders?

We do wholesale as well! If you're interested, please send us a message!

We'll send you our price list, among with pictures :)

Product related questions

Why should I buy a vintage rug?

For so many reasons!

Rug purists love that vintage rugs honor a rich tradition of artisan tapestry makers who meticulously weave and knot a rug by hand.

Some purchase vintage because they favor the authenticity and elegance of a gently faded, worn-in look that distinguishes it from “vintage-like” new rugs that have been artificially faded.

It’s also viewed as a way to reduce our carbon footprint by reclaiming a rug that is still in perfectly usable condition.

Regardless of the reason, the age and history of a vintage rug make a beautiful statement piece.

The traditional handwoven, naturally-dyed process is labor intensive, but produces a rug that in the end is durable and ages gracefully.

Are your rugs professionally cleaned?

All the rugs we sell go through an extensive cleaning process to ensure that the quality is what you expect from a vintage rug.

My rug has an imperfection. Why?

As vintage pieces, our rugs have natural wear and tear, but we think these imperfections only add to the beauty and timelessness of the rug.

You may notice slight discolorations on the underside of the rug, but we ensure that the front-facing design of the rug meets all our standards for quality and does not detract from the overall aesthetic.

Why does my rug have white dots?

Some vintage rugs have visible tie-offs that look like white dots.

They are part of the handmade process and occur where weavers tie off strings from the warp that can break during hand-weaving.

They do not compromise the integrity of the rug in any way, and can be more pronounced with low-pile shaven rugs.

Are the rugs ready to use?

They are ready to use as soon as you receive them!

Can I be sure that the color of the rug in photos will be the same in person?

We do our best to make sure rug colors are represented as accurately as possible.

The photos that we take of our rugs are color corrected to match the actual color of the rug as seen in person.

There may be slight variations in what you see on your computer depending on the screen’s color, contrast, and brightness. Within the product descriptions, we will also note any inherent color variations.

If the color of your new rug is not what you were expecting, we are happy to work with you to get you the color you had envisioned.

How should I clean my rug?

We recommend that you regularly vacuum your rug to remove dirt and grime.

Depending on how heavily your rug is used, just once or twice a month is adequate. Too much vacuuming can wear down the knots and fibers more quickly.

If you have a suction attachment on your vacuum cleaner, use that instead of a rotary vacuum.

Every few months, you’ll also want to flip your rug over and vacuum the back to get the grit out of the foundation of the rug.

It also helps to rotate your rug once a year to ensure even wear over time.

Antique vs. Vintage Rugs?

According to most experts, "vintage" refers to an item 20 to 100 years old. If it is more than 100 years old, it's considered "antique".

If you have more questions, you can contact us and we will get back to you within 12 hours.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in the USA.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Piginda is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time is 10-15 days.

• This doesn’t include our 1-3 day processing time.
• All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at info@pigindarugs.com and we will do our best to help you out.